Due to health and sanitation regulations, Grace Within Me Collection is unable to accept any returns or exchanges on merchandise. In addition, Grace Within Me Collection is not responsible for lost or stolen merchandise, all orders are shipped via US Postal Service and a tracking number will be issued for each order to be tracked for delivery. There is no warranty for merchandise, ALL SALES ARE FINAL. However, It is important to us that our customers are satisfied with our products and services. If you need to bring a genuine grievance regarding our products or services to our attention, please contact us within 3 days of receiving your items. Kindly use our Contact page for all correspondence. We will work diligently with you to resolve the issue.