FAQs

How long will it take to receive my order?

Please allow FIVE to SEVEN business days for all orders to be prepared (made to order + handmade), processed and completed (excluding USPS processing and delivery time). Shipping and handling will be processed via USPS, and orders are shipped once payment is approved. A USPS tracking number will be sent to the email address provided at time of purchase. We do our very best to ensure your products arrive in a timely fashion, Grace Within Me cannot be held responsible for either slow mail delivery due to serve weather conditions nor any other mail delivery interruptions. Please be mindful that during a holiday season, the time frame may vary.

Can I place a special order ?

Yes. If you would like to place an order for an event or special occasion, please feel free to reach out to us directly via our contact page. 

What is your return policy?

Due to health and sanitation regulations, Grace Within Me Collection is unable to accept any returns or exchanges on merchandise. In addition, Grace Within Me Collection is not responsible for lost or stolen merchandise, all orders are shipped via US Postal Service and a tracking number will be issued for each order to be tracked for delivery. There is no warranty for merchandise, ALL SALES ARE FINAL. However, It is important to us that our customers are satisfied with our products and services. If you need to bring a genuine grievance regarding our products or services to our attention, please contact us within 2 days of receiving your items. Kindly use our Contact page for all correspondence. We will work diligently with you to resolve the issue.

*Additionally, Grace Within Me cannot accept returns of products purchased via retail stores. 

Do you offer international shipping?

Yes. You may complete your order here, and it will be shipped via international shipping with USPS. Orders are only tracked through the United States Postal Service, and once your package is released by customs it will be delivered to you. Standard International shipping usually arrives within 10-12 days, however It can take up to 30 day business days for international shipping. This is due to the shipping and primarily customs process/screening. Orders shipped can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Payments of any duties and taxes is the responsibility of the recipient, and due at the time of delivery. More information can be obtained by contacting your local customs office.   

What is the Shelf Life of The Body and Lip Scrubs?

We recommend to use the body and lip scrubs within 12 months, due to the fact that our all natural ingredients and carrier oils do not contain any preservatives and may start to go rancid after that time frame. All of our products contain antioxidants, therefore increasing their shelf life. Please be mindful to always store your products in a cool dry place away from excessive heat exposure or moisture exposure. Also, please be mindful to not introduce any amount of water directly inside of the container, doing so will increase the chances of mold forming. When using while bathing, we suggest you scoop out the amount you intend to use into a small bowl and keep your container in a cool dry place for future use. 

Can I change my order, after it has been placed?

No. Once you place an order, it is final. 

My question was not answered here, is there another way to contact you?

Yes. If you would like additional information, or have further questions please use our contact page to send us your questions or comments.

WE GREATLY APPRECIATE YOUR BUSINESS. THANK YOU FOR SHOPPING WITH US!!

The Grace Within Me Collection Family 1 Cor 15:10